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Effective Date: 5 September 2026

Business Name: Light House Media

Contact Email: hello@lighthousemedia.au

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1. Overview

At Light House Media, we are committed to protecting your privacy and handling your personal information with care, transparency, and integrity. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order through our booking platforms, or engage our real estate and event media services.

By accessing our website or utilizing our services, you consent to the collection and use of your information as described in this policy.

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2. Information We Collect

We collect personal information necessary to deliver our property and event media services, process payments, and manage our business relationships. The types of information we collect include:

• Contact Information: Name, email address, mobile phone number, and business details.

• Property & Event Details: Property addresses, access instructions, event locations, and scheduling requirements.

• Co-Agent Information: Names, contact details, and branding elements of secondary or co-listing agents provided during order placement.

• Visual Media & Likenesses: Images, video footage, audio recordings, and on-camera appearances of real estate agents, event attendees, or property owners.

• Payment Details: Billing addresses and transaction records. (Note: Credit card details are processed directly by third-party payment gateways and are never stored on our servers).

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3. How We Collect Personal Information

We collect personal information directly from you when you:

• Complete contact, quote, or booking forms on our website.

• Register an account or place an order via our online booking portal (Spiro).

• Communicate with us via email, phone, SMS, or social media.

• Provide details to be embedded into media deliverables (such as floor plans, single-property websites, or video overlays).

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4. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: Fulfilling orders, capturing property/event media, creating floor plans, editing video walkthroughs, and delivering marketing assets.

• Billing & Administration: Invoicing, processing payments via Stripe, managing accounts, and sending service updates.

• Marketing Assets: Embedding agent names, phone numbers, faces, and branding into approved property marketing materials (e.g., floor plans, property websites, and promotional reels).

• Direct Marketing: Adding active clients and registered platform users to our internal database to send operational updates, service announcements, and promotional offers. You can opt out of marketing communications at any time.

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5. Disclosure of Personal Information to Third Parties

To deliver our high-turnaround services, we may disclose relevant personal information to trusted third parties, including:

• Outsourced Production Partners: We share property addresses and raw media with professional editing contractors. Where video or graphics require agent branding, this may include an agent’s name, face, and contact information.

• Platform Providers: Software used for booking, client portal management, automated notifications, and website hosting (e.g., Spiro, Wix).

• Payment Processors: Secure merchant platforms (e.g., Stripe) to facilitate credit card payments.

• Legal Requirements: Where required or authorized by law, court order, or regulatory body.

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We do not sell, rent, or trade your personal information to third parties for independent marketing purposes.

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6. Payment Security

All online credit card transactions are processed securely through Stripe using end-to-end encryption. Light House Media does not collect or store full credit card numbers. For manual payments, we accept direct bank transfers and PayID, which are processed directly through secure Australian banking systems.

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7. Direct Marketing & Communication Opt-Out

When you create an account or book a shoot via our booking portal, your contact details are included in our client database. We may occasionally send you emails or SMS messages regarding service updates or special promotions.

You can opt out of receiving promotional communications at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly at hello@lighthousemedia.au.

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8. Data Storage & Security

We take reasonable technical and administrative precautions to safeguard your personal information against loss, unauthorized access, misuse, or modification. Your data is stored securely within cloud-based platforms (Wix, Spiro) protected by industry-standard encryption and security protocols.

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9. Cookies & Website Analytics

Our website is hosted on Wix, which uses essential cookies to ensure site functionality, secure browsing, and performance monitoring. By browsing our website, you agree to the use of these cookies. We do not currently use third-party targeted advertising pixels, though we reserve the right to implement basic website analytics to improve user experience.

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10. Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you, or to request corrections if you believe the information is inaccurate, out of date, or incomplete. To make a request, please contact us at hello@lighthousemedia.au.

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11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, tech stack, or legal requirements. The revised version will be published on our website with an updated "Effective Date".

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12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your data, please contact:

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Light House Media

Email: hello@lighthousemedia.au

Location: Gold Coast, QLD, Australia